Futon Cover FAQ's

1. There are many different on-line futon cover sites to choose from, so why buy from FUTON COVERS USA?

• We supply you directly from USA based manufacturers to be able to give you the best possible pricing.
• All covers are shipped free within the United States.
• We give a 1 year guarantee on all products advertised on our website. Quality is our trademark.
• We guarantee to be the lowest price. If you find a competitor’s price for the same cover at a price which is less than our price, we guarantee to beat it.
• The website has been set up by professionals to facilitate your ordering requirements and provide you with a relaxed and easy shopping experience.
• You will find us to be a no nonsense company who delivers exactly what we promise.

2. What is the Futon Cover USA return policy?

Our return policy is extremely simple should the need arise. All of our covers are guaranteed against any and all defects. If a cover should arrive at your home and is defective or unsatisfactory in any way, we will replace it free of charge. Futoncoverusa.com can offer this guarantee as we supply our covers directly from USA based manufacturers who provide superior quality and workmanship.

If you receive a cover and wish to return it for any reason at all you may do so and you will be credited the full purchase price. We do not charge any restocking fee. You will simply be required to pay for the return shipping charge.

Please note that all requests for returns need to be made within 15 from the day you received it (this will be confirmed with UPS or FEDEX tracking). After that time you may not return any cover whatsoever for any reason. There are absolutely no exceptions to this policy. Lastly, any evidence of use or damage to the cover will result in the cover being immediately returned to the customer and no refund or exchange will be applied.

In all cases, covers can only be returned once you have received an authorization number (RAN #). You can receive this RAN # by emailing orders@futoncoverusa.com and requesting it be sent to your email address.

You will need to provide the following information when requesting a RAN #:

FUTON COVERS USA reserves the right to make any final decision with respect to claims being made regarding a cover being defective.

*Reminder: You must submit your return request within 15 days from the day your received your order. All return requests will be verified with UPS or FEDEX tracking.

3. Are there any discounts or specials?

FUTON COVERS USA guarantees to provide you the lowest priced futon covers on the internet. If you find a competitor’s price for the same cover at a price which is less than our price, we guarantee to beat it.

4. Shipping

Shipping is free for all orders placed within the continental United States. Please make sure to complete your address in full during checkout and note that we cannot deliver to a Post Office Box. Typically, your order will be processed within 24 hours of order placement. Our average shipping time is 4 – 14 days, however most orders arrive within 5 days.